w.e.f from 29 April 2026
The Style Soirée reserves all rights to amend these Terms & Conditions at any point of time without prior notice. It is the customer’s responsibility to review these pages periodically for any updates. Continued use of our website constitutes acceptance of all revised terms.
All sales are final and may not be amended. The Style Soirée reserves the right to reject or cancel any order at our sole discretion.
For more information regarding our Return & Exchange Policy, please visit:
https://www.thestylesoiree.sg/returns-and-exchanges
For more information regarding Ordering & Payment, please visit:
https://www.thestylesoiree.sg/ordering-and-payment
The Style Soirée website is available 24 hours a day, 7 days a week, except during scheduled maintenance or unforeseen technical downtime.
The Style Soirée reserves the right to:
- reject returns or refund requests that do not comply with stated policies
- enforce all policies strictly to ensure fairness across all customers
Customer Service & Response Time
The Style Soirée operates primarily during working days (Monday to Friday, 10AM – 6PM), excluding weekends and Singapore Public Holidays.
- Emails sent to customerservice@thestylesoiree.sg will be attended to within 1–3 working days
- Emails sent to or handled by admin@thestylesoiree.sg may take up to 7 working days, as this inbox is handled directly by the founders
During peak periods, festive seasons, or high enquiry volumes, response times may be longer than usual.
Customers are advised to avoid sending multiple follow-up emails for the same enquiry, as:
- responses are handled based on original timestamps
- repeated emails may delay overall response time
Handling of Return & Exchange Parcels
Returns and exchange parcels are processed in batches, typically once or twice a week. As we are a small team, we will not be able to acknowledge receipt of your parcel immediately upon delivery.
Kindly allow 5–7 working days from the date your parcel is delivered to us for it to be received, verified, and processed internally.
Once your return or exchange has been processed, we will notify you via email accordingly.
Finality of Orders & Pricing / Discount Structure
All orders are final once payment has been successfully made and processed. Prices, discounts, vouchers, and credits applied at checkout are calculated based on the actual combination of items purchased within that specific order, and will not be recalculated, restructured, or reassessed under any hypothetical scenarios.
This includes (but is not limited to) situations where:
- a customer considers how pricing may differ if fewer or different items were purchased
- a customer requests for discounts or vouchers to be reallocated to specific items after checkout
- a customer attempts to derive alternative pricing outcomes based on partial returns or exchanges
Such scenarios are not applicable, as all pricing, discount allocation, and final payable amounts are determined at the point of purchase and are fixed to that transaction in its entirety.
By completing the purchase, customers acknowledge and accept that:
- pricing outcomes are based strictly on the original order configuration
- no alternative “what-if” calculations or reapplications of discounts will be entertained
- all refunds, exchanges, and adjustments will follow the original system-generated allocation tied to that order
Discount & Voucher Application
All discounts, promotional codes, vouchers, and store credits applied at checkout are distributed proportionally across all items in the order.
- This means each item will have a discounted value assigned to it individually
- The allocation is system-generated and automatic
- The exact distribution may vary depending on item price and promotion mechanics
By completing your purchase, you acknowledge and accept that:
- Discounts are not tied to a specific item
- Discounts will be spread across all items in the order
In the event of a return (full or partial), refunds will be based on the actual amount paid per item after discount allocation, not the original listed price.
- Refund = discounted item value paid
- Vouchers / discounts used will not be reinstated or refunded
- Shipping fees are non-refundable
Example for clarity:
If a discount is applied to a multi-item order, each item will carry a reduced value, and refunds will follow that adjusted value.
Our discount allocation is system-calculated to ensure consistency and fairness across all orders.
Account & Promotions Policy
Refer a Friend
Duplicate, multiple, or fabricated accounts created by the same individual (including matching names, contact details, or addresses) will not be eligible for promotions. Any credits issued may be revoked at our discretion.
Account Registration
Each customer is entitled to one registered account only. Multiple or duplicate accounts may be suspended to ensure accurate order tracking and after-sales service.
Birthday Discount
- Date of birth must be entered to qualify for birthday discounts
- Birthday discounts are issued once per year
- Amendments to date of birth after usage of the discount will not be allowed until the following year
Account Closure & Credit Withdrawal
Customers may request to withdraw any existing store credits in cash. Such requests will be processed within 7–14 working days.
Upon completion of the withdrawal:
- The customer’s account will be permanently closed
- This action is final and non-reversible
The Style Soirée reserves the right to decline any further requests, appeals, or negotiations following the completion of the account closure.
Fraud, Abuse & Misuse of Services
The Style Soirée reserves the right to investigate and take appropriate action against any suspected misuse, abuse, or fraudulent activity on our platform. This includes, but is not limited to:
- False claims (e.g. incorrect items received, non-delivery, or product issues)
- Abuse of return, refund, or exchange policies
- Creation of multiple or duplicate accounts to exploit promotions
- Any behaviour deemed dishonest, manipulative, or intended to gain unfair advantage
Where such activity is identified, we reserve the right to:
- Reject or cancel orders
- Suspend or permanently terminate customer accounts
- Revoke any credits, discounts, or benefits issued
- Refuse future service
In cases where there is sufficient evidence of fraudulent or unlawful activity, The Style Soirée will escalate the matter to the police and pursue appropriate legal remedies where necessary.