The Style Soirée reserves all rights to reject any orders at our own discretion and by purchasing with us, you agree to the following Terms & Conditions.
Please contact us at customerservice@thestylesoiree.sg for any order related enquires. All DMs pertaining to exchanges/returns will also be directed to the above email so as to allow us to track back efficiently. We will get back to you within 1-2 working days. Please refrain from sending multiple emails as we reply according to timestamps and your email will get shifted later.
Our Return & Exchange Policy applies only for regular-priced items purchased through our website - thestylesoiree.sg and our official Tiktok / Shopee shop account and have to be requested by the original purchasing account. Any of The Style Soirée merchandise purchased through third-parties will strictly not be covered.
Orders placed via our official TikTok and Shopee stores are eligible for returns in the form of store credits (valid for six months) and a one-time exchange.
Please refrain from submitting return or exchange requests directly through the platform. The Style Soirée reserves the right to reject such requests and will require all requests to be submitted via email to align with our website policy and orders
Returns/exchanges are allowed for purchases made using our weekly discount codes or membership discounts.
Bundle deals, items under the SALE tab are strictly not be eligible for any returns / exchanges
Orders made with partial or full credits are strictly not be eligible for another return.
Products made with knit fabric ( will stretch to body shape when worn ) are strictly not eligible for any returns/ exchanges.
Please ensure all items are in its original condition as received, unworn, unscented, unwashed, unaltered, with the tag intact and in resalable condition.
Do note that all items must be returned in its original plastic packaging. Returns without the original packaging will be rejected.
Exchanges
In the event your item does not fit, we'll be happy to do an exchange if the item is still in stock (strictly no exchanges for backorder items and upcoming launches - only instocks ) and should be initiated within 7 days upon receiving the parcel and can only be requested by the original purchasing account. Exchanges made to other designs will be subjected to a top up to the original amount of the item; any complimentary/system discount/discount code utilised in initial order will not be brought forward to the new item. Exchanges made to the same design for other sizes/colour will still enjoy the discount utilised in the initial order. Any exchanges requested after the timeframe will not be accepted. The return address will be given to you after your exchange request has been approved and exchange parcel has to reach us within 7 days after approval.
All exchanges will be done via mailing once approved and strictly no exchanges to be done at our warehouse. The mailing fee of the return of the parcel to our warehouse and an additional shipping fee of $3.00 will be borne by the buyer for us to ship you a new piece from our end. A new parcel will be sent out once we have processed your exchange.
Please note that the additional shipping fee of $3.00 cannot be paid using store credits, as this fee is payable directly to our shipping provider and is partially subsidised by us.
Kindly note that only a one-time exchange per order is allowed.
Returns
In the event your item does not fit, we'll be happy to do a return which should be initiated within 7 days upon receiving the parcel and can only be requested by the original purchasing account. All returns will be refunded back in the form of store credits that will be valid for 6 months from date of issue. Returns will only be refunded the amount which you have paid for the item; minus complimentary/system discount/discount code utilised. There will strictly be no cash refunds in the form of original payment method. The mailing fee of the return of the parcel to our warehouse will be borned by the buyer. There will be no handling fees for returns (fees waived wef 2nd Dec 2024).
Parcels should reach us 7 days after our approval and processing time for all returns/exchanges takes up to another 7 days upon receiving your parcel back.
The Style Soirée will not be liable for any lost/damaged parcel sent back without a tracking number and unidentified parcels will not be processed and discarded.
Store credits will be issued once your return is processed, which will be credited to your account and can be used (partially or in full) to offset subsequent online purchases only. Returns that do not fulfil all our conditions when checking will be duly rejected and a fee for redelivery will be required.
All returns are final. Items you wish to repurchase with the returned store credits will not be reserved or guaranteed.
Return Methods
- Local Normal Postage (E.g Singpost). Do note that we’re not responsible for lost mails in the event the parcel is missing
- Registered Postage (Eg. SmartPac / SingPost)
- Your preferred express courier (E.g Ninja Packs / Qxpress/ Easyparcel)
- 24 - Hour Drop Off Box
- Please ensure that you have attained the approval of our CS team before proceeding with any returns. Parcels that is not approved/did not initiate will be rejected.
Please refer to our Terms & Conditions page for more information on Customer Service & Response Time, Finality of Orders & Pricing, Discount Structure, Discount & Voucher Application, and Account & Promotions Policy.
Incorrect/ Defective items
We sincerely apologise for any incorrect or defective item that you have received.
Kindly contact us at customerservice@thestylesoiree.sg within 7 days of receiving the item with your order number, pictures and videos of the defect or incorrect items to advise you further. Any defect/ incorrect items requested/ initiated after the stipulated time frame of 7 days will not be accepted. If there are still stocks for the defect item, The Style Soirée will arrange for a one-to-one exchange. Exchange request to another size or colour will not be allowed. In the event the defect item is out of stock, a full refund via store credits will be issued.
Please ensure you have received our acknowledgement via email prior to us arranging the exchange.
All goods will undergo additional steps of checking before being shipped to you and a two-way postage will be borne by The Style Soirée.
Issues that do not affect the overall look and fit of the apparel will not be considered as a defect. Please refer to the below table here to see what constitutes a defect.
Items sold under out 'Defect Sales' will strictly not be allowed for any returns/ exchanges. All emails/ DMs pertaining to items under this tab will not be entertained. Please purchase only if comfortable. Do note that only the main defect that is considered obvious will be stated.
Sets/ Bundles
There will be no handling fees for return of sets ( fees waived wef 2nd Dec 2024). Exchanges will only be applicable to the same colour of different size. Exchange of the whole set to a different colour will not be allowed.
Bundles are not applicable to any returns/exchanges
Acceptable tolerances
Colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colours may be portrayed with a slight difference to human eyes.
Measurements provided on our website are basic measurements which are taken as accurately as possible with the item laid flat. Due to the nature of mass-production, minor variation in sizing is unavoidable due to cutting and sewing processes. For this reason, our measurement variance acceptable is 0.25”-0.50” and is not deemed as a defect.
Issues that do not affect the overall look and fit of the apparel will not be considered as a defect. Please refer to the below table here to see what constitutes a defect.
Discounts
It is your responsibility to ensure that all discount codes are keyed upon checkout. Reimbursement will not be provided if the codes are not applied.
For the discount NEW10, it is only applicable to one order. Strictly no combination of orders or adding on of items will be allowed.
All discounts, promotional codes, vouchers, and store credits applied at checkout are distributed proportionally across all items in the order.
- This means each item will have a discounted value assigned to it individually
- The allocation is system-generated and automatic
- The exact distribution may vary depending on item price and promotion mechanics
By completing your purchase, you acknowledge and accept that:
- Discounts are not tied to a specific item
- Discounts will be spread across all items in the order
In the event of a return (full or partial), refunds will be based on the actual amount paid per item after discount allocation, not the original listed price.
- Refund = discounted item value paid
- Vouchers / discounts used will not be reinstated or refunded
- Shipping fees are non-refundable
Example for clarity:
If a discount is applied to a multi-item order, each item will carry a reduced value, and refunds will follow that adjusted value.
Our discount allocation is system-calculated to ensure consistency and fairness across all orders.
Finality of Orders & Pricing / Discount Structure
All orders are final once payment has been successfully made and processed. Prices, discounts, vouchers, and credits applied at checkout are calculated based on the actual combination of items purchased within that specific order, and will not be recalculated, restructured, or reassessed under any hypothetical scenarios.
This includes (but is not limited to) situations where:
- a customer considers how pricing may differ if fewer or different items were purchased
- a customer requests for discounts or vouchers to be reallocated to specific items after checkout
- a customer attempts to derive alternative pricing outcomes based on partial returns or exchanges
Such scenarios are not applicable, as all pricing, discount allocation, and final payable amounts are determined at the point of purchase and are fixed to that transaction in its entirety.
By completing the purchase, customers acknowledge and accept that:
- pricing outcomes are based strictly on the original order configuration
- no alternative “what-if” calculations or reapplications of discounts will be entertained
- all refunds, exchanges, and adjustments will follow the original system-generated allocation tied to that order