Returns and Exchanges

The Style Soirée reserves all rights to reject any orders at our own discretion and by purchasing with us, you agree to the following Terms & Conditions.

Please contact us at customerservice@thestylesoiree.sg for any order related enquires. All DMs pertaining to exchanges/returns will also be directed to the above email so as to allow us to track back efficiently. We will get back to you within 1-2 working days from 12pm - 7pm. Please refrain from sending multiple emails as we reply according to timestamps and your email will get shifted later. 


Our Return & Exchange Policy applies only for regular-priced items purchased through our website - thestylesoiree.sg and requested by the original purchasing account. Any of The Style Soirée merchandise purchased through third-parties will strictly not be covered.

Returns/exchanges are allowed for purchases made using our weekly discount codes or membership discounts. Bundle deals, orders made with partial or full credits, items under the SALE tab and weekly discount codes will not be eligible for any returns/exchanges.

Please ensure all items are in its original condition as received, unworn, unscented, unwashed, unaltered, with the tag intact and in resalable condition.

Do note that all items must be returned in its original plastic packaging. Returns without the original packaging will be rejected.

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Exchanges

In the event your item does not fit, we'll be happy to do an exchange if the item is still in stock (strictly no exchanges for backorder items and upcoming launch) and should be initiated within 7 days upon receiving the parcel and can only be requested by the original purchasing account. Any exchanges requested after the timeframe will not be accepted. The return address will be given to you after your exchange request has been approved and to be reach us within 7 days after approval.

All exchanges will be done via mailing once approved and strictly no exchanges to be done at our warehouse. An additional shipping fee of $3.00 will be borne by the buyer for us to ship you a new piece from our end. A new parcel will be sent out once we have processed your exchange.

Kindly note that only a one-time exchange per order is allowed.

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Returns

In the event your item does not fit, we'll be happy to do a return which should be initiated within 7 days upon receiving the parcel and can only be requested by the original purchasing account. All returns will be refunded back in the form of store credits that will be valid for 6 months from date of issue. There will strictly be no cash refunds in the form of original payment method. A handling fee of SG$2 for each return processed will be deducted from the store credits issued.

Parcels should reach us 7 days after our approval and processing time for all returns/exchanges takes up to another 7 days upon receiving your parcel back. 

The Style Soirée will not be liable for any lost/damaged parcel sent back without a tracking number and unidentified parcels will not be processed and discarded. 

Store credits will be issued once your return is processed, which will be credited to your account and can be used (partially or in full) to offset subsequent online purchases only. Returns that do not fulfil all our conditions when checking will be duly rejected and a fee for redelivery will be required.

All returns are final. Items you wish to repurchase with the returned store credits will not be reserved or guaranteed. 

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Incorrect/ Defective items

We sincerely apologise for any incorrect or defective item that you have received. 

Kindly contact us at customerservice@thestylesoiree.sg within 7 days of receiving the item with your order number, pictures and videos of the defect or incorrect items to advise you further. Any defect/ incorrect items requested/ initiated after the stipulated time frame of 7 days will not be accepted. If there are still stocks for the defect item, The Style Soirée will arrange for a one-to-one exchange. In the event the defect item is out of stock, a full refund via store credits will be issued.

Please ensure you have received our acknowledgement via email prior to us arranging the exchange.

All goods will undergo additional steps of checking before being shipped to you and a two-way postage will be borne by The Style Soirée.

Issues that do not affect the overall look and fit of the apparel will not be considered as a defect. Please refer to the below table here to see what constitutes a defect. 

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Sets/ Bundles

Returns of Sets are applicable and are subjected to a $2 store credits deduction as a processing fee. Exchanges will only be applicable to the same colour of different size. Exchange of the whole set to a different colour will not be allowed. 

Bundles are not applicable to any returns/exchanges 

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Acceptable tolerances

Colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colours may be portrayed with a slight difference to human eyes.

Measurements provided on our website are basic measurements which are taken as accurately as possible with the item laid flat. Due to the nature of mass-production, minor variation in sizing is unavoidable due to cutting and sewing processes. For this reason, our measurement variance acceptable is 0.25”-0.50” and is not deemed as a defect.

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Discounts

It is your responsibility to ensure that all discount codes are keyed upon checkout. Reimbursement will not be provided if the codes are not applied. 

For the discount NEW10, it is only applicable to one order. Strictly no combination of orders or adding on of items will be allowed.

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Hoolah

Orders made using Hoolah will be allowed a one-time exchange and are not eligible for returns.